Do you do back orders?
No, we do not do back orders. If an item is out of stock, our customer team will notify you as soon as possible and ask if you would like a replacement item. Out-of-stock orders will be canceled unless a replacement item is requested.
When will my credit card be charged?
Your credit card will be charged for the cost of each item as it ships. Therefore, you may see multiple credit card charges if you have an order containing multiple items shipped at different times.
What is your return policy?
We accept returns for pet products that are unopened and in their original condition with all packaging intact. Contact us within 30 days of receiving your order to initiate a return. We do not accept returns for used items or those without original packaging.
Can I cancel my order after placing it?
Orders can be canceled within 30 minutes of being placed. After this timeframe, the order processing starts, making it difficult to stop shipment. If necessary, you can return the item once received as per our return policy.
What should I do before returning a product?
Before initiating a return, email us at [email protected] to confirm the return process. Ensure the product is unopened and in its original condition with all packaging intact, if applicable.
How can I contact customer support?
You can reach our customer support team via phone at +86-177-622-96215 or send an email to [email protected]. Our team is available Monday through Friday, 9:00 AM to 6:00 PM (CST), and we aim to respond within 24 business hours.