Shipping Destinations
For efficient and prompt shipping, we currently focus exclusively on serving our customers within the United States. Though we are excited to welcome you, we must inform you that international orders are not available at this time. We appreciate your understanding and support of our domestic services, and we aim to deliver an outstanding experience to you.
Delivery Timeline
Orders at our store are processed within 1 to 2 business days. The cut-off time for placing orders is 5:00 PM (CST) from Monday to Friday. Orders submitted after 5:00 PM (CST) on Fridays will be processed and shipped on the next business day, except for holidays. Should order processing exceed 10 business days without a specified notice, we offer two resolutions: you may opt for a direct refund or allow us to dispatch your order at the earliest opportunity, accompanied by a $5 coupon as compensation.
Currently, all orders are shipped via USPS First-Class Package, which typically requires 2-5 business days for delivery. Thus, the overall delivery time is approximately 3 to 7 business days. Please ensure the accuracy of your shipping information before payment, as changes cannot be made post-dispatch.
Shipping Costs
We only support the USPS Shipping now and can ship orders over $39.99 (including) to you for free. If the orders are less than $49.99, we will charge you $4.99 as freight.
Responsibility for Sales Tax
All taxes are covered by the merchant, and customers are not liable for any additional tax charges.
Order Tracking
For order tracking details post-shipment, please contact our customer service team.
Delayed Deliveries
If there is an unusual delay in receiving your order, first verify that your shipping information was entered correctly. You are responsible for providing accurate shipping details. Should your information be correct and you have not received your order 60 days after shipment, you have the option to request a refund or a reshipment.
Lost Items During Transit
While we cannot accept liability for packages lost or damaged during transit, we will endeavor to assist you in resolving any issues. Please reach out to us at +86-177-622-96215 or [email protected] with your concerns, and we will collaborate with the carrier for a solution. Note: We are not accountable for incorrect shipping details provided by customers. Please double-check your shipping address before finalizing your order.
Contact Us
For further questions regarding this policy, feel free to connect with our customer service team at +86-177-622-96215.